W. Edwards Deming’s System of Profound Knowledge

Dr W. Edward Deming is a founding thinker of Total Quality Management. His System of Profound Knowledge offers a comprehensive theory of management. It is a highly integrated framework of thought and action for any leader wishing to transform an organization operating under the prevailing system of management into a thriving, systemically focused organization.

Dr. Deming said that his teaching is “based on the knowledge of living, and knowledge about a system.” The System of Profound Knowledge is a map for leading, performing, and living in concert. His philosophy is truly just as pertinent today as it was in the past. His philosophy is timeless because it has a basis in systems thinking, which is natural.

This session will lead us through the four foundational principles Deming taught during his entire professional life. It is sure that any company that will learn and then implement the System of Profound Knowledge will exceed in leadership, performance and in company and personal life.

Learning Objectives:

1. Learn why our appreciation of a system is essential to our company’s success.

2. Learn how the knowledge of variation smooths out our company problem solving by distinguishing systemic causes of problems from unique events.

3. Learn how having a good knowledge of human behavior assures the harmony of our company’s relationships.

4. Learn how the theory of knowledge will lead us as we help develop our employees and a learning company.

 

Presented by John Tooley

Earn up to 1.5 BPI CEUs

Free to GoldStar Contractors and Test Centers, $50 for all others

 

John Tooley is an award-winning Home Performance and Energy Efficiency Expert who has been involved in the building science world for 40 years.

He has been honored with some of the most coveted awards in our industry receiving the EEBA Joule Award for Excellence in Advancing Energy Efficiency in 2006 and being inducted into the Building Performance Institute's Hall of Fame for lifetime commitment and dedication to the Home Performance Industry. He was the 2013 recipient of the Tony Woods Award for Excellence in Advancing the Home Performance Industry.

 

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Leadership & Development for Managerial Success

Effective managers are not only efficient in operational matters, they lead their teams effectively, too. They know when to manage and when to lead. Are you empowering your managers with these skills so they can lead when you’re absent?

In this webinar you’ll learn how to work in a horizontal mode of operation, applying a consistent theory in leading your team. You’ll learn how to teach critical leadership skills to members of your team, so each of them is able to lead when you can’t be there.

This session is not just for business owners. Your entire leadership team will benefit from the lessons we’ll cover. Join Chris DeVany to get your team on the right track!


Learning Objectives

• Develop a definition of leadership that includes service
• Define the difference between leadership style and leadership attitude
• Understand the difference between operational, transformational, and visionary leadership
• Develop insight into your current leadership position and process
• Know when to manage and when to lead
 

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands, global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. His book 90 Days to a High-Performance Team, published by McGraw Hill, is helping thousands of executives, managers and team leaders improve performance.

Chris has assisted in mergers and acquisitions, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.

 

GoldStar Webinars are free to GoldStar Contractor, their candidates and employees, Test Centers, and their proctors and employees. To register using BPI Perks provide your Organization/Company name, GoldStar ID# or Test Center ID, and Candidate ID#. Then close out the registration page without making payment. A BPI representative will review your registration and contact you if additional details are needed.

The cost is $50 for all others. BPI Certified Professionals can earn 1.5 BPI CEUs from attendance.

Click here to register
Demand Better Service Management

 

It is unfortunately common for service business owners to undercharge for services. When this happens the margins are too close for comfort, the best performers aren’t properly rewarded, and the business struggles to grow.

It’s time to break the cycle of painfully low prices!

Join Bill Kinnard at the next BPI GoldStar webinar to identify key performance indicators that will allow you to price for profit while delivering excellent service to your customers. Get ready to price for profit and feel confident that your company’s daily goals will deliver quality and growth for the business.

Learning Objectives

 

  • Understand why you can’t manage performance through accounting, and what to do instead.
  • Determine proper (profitable!) pricing.
  • Get buy-in from technicians on the importance of daily service goals.
  • Deploy 5 critical KPIs to know that you’re priced for quality and profit.
  • Learn which key data points to collect, and how to do it.

Bill Kinnard is the President of Grandy and Associates. He has over 30 years of experience in Business Training, HVAC Sales, Service Management, Sales Management and Customer Service. He has worked with companies both large and small and has a unique ability to connect with people. He is an individual with a real passion for teaching contractors to better understand their businesses and help their employees become superior performers.

GoldStar Webinars are free to GoldStar Contractor, their candidates and employees, Test Centers, and their proctors and employees. To register using BPI Perks provide your Organization/Company name, GoldStar ID# or Test Center ID, and Candidate ID#. Then close out the registration page without making payment. A BPI representative will review your registration and contact you if additional details are needed.

The cost is $50 for all others. BPI Certified Professionals can earn 1.5 BPI CEUs from attendance.

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Monthly Money Matters

It’s easy for business owners to get swamped by the day-to-day, so it’s critical to review and compare financials every month. But not all financial reports are created equal. Are your monthly financials tracking the right data to provide the insights you need?

Join Bill Kinnard at the next GoldStar webinar to define critical elements of your financial reports and understand what should be reviewed each month. Together we will learn how to adjust accounting reports for cash flow and make a plan to pay down debt while building a Hill and Valley account.

Learning Objectives

1. Understand the importance of using financial reports monthly, how to read them, and what to look for
2. Understand Retained Earnings
3. Understand the differences between Cash Flow and Accounting
4. Learn how to spot problem areas early
5. Learn how to pay down debt while creating financial buffer for slow times

Bill Kinnard is the President of Grandy and Associates. He has over 30 years of experience in Business Training, HVAC Sales, Service Management, Sales Management and Customer Service. He has worked with companies both large and small and has a unique ability to connect with people. He is an individual with a real passion for teaching contractors to better understand their businesses and help their employees become superior performers.

GoldStar Webinars are free to GoldStar Contractor, their candidates and employees, Test Centers, and their proctors and employees. To register using BPI Perks provide your Organization/Company name, GoldStar ID# or Test Center ID, and Candidate ID#. Then close out the registration page without making payment. A BPI representative will review your registration and contact you if additional details are needed.

The cost is $50 for all others. BPI Certified Professionals can earn 1.5 BPI CEUs from attendance.

Click here to register
Working Smarter with Chris DeVany

Two businessmen agree on more efficient business processes

The speed of our world has changed. Are your time management skills up to the challenge?

Many factors can influence your ability to get things done. Poorly organized files, undefined objectives, unclear delegation, and more can eat at your time and energy.

Do you put off more than you accomplish each day, exhaust yourself early, and dread each meeting and email? Do you worry efficiency and effectiveness, especially when you and your employees are overtasked and overburdened?

Would you like to improve your concentration and increase your efficiency?

If you answered "yes" to any of these questions, join Chris DeVany as he leads us through the important topics, key questions, and answers we all need. It’s time to improve your team's performance, no matter how widely distributed everyone is!

If you are doing more but enjoying it less, it’s time to get out of the time trap and improve time management for yourself and your business. This webinar will help you develop practical techniques to make time your ally.

Learning objectives

• Achieve better results through effective planning and clarifying objectives
• Delegate effectively and free yourself for bigger tasks
• Set group goals and priorities
• Eliminate the time wasters, interruptions and distractions

 

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands, global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. His book 90 Days to a High-Performance Team, published by McGraw Hill, is helping thousands of executives, managers and team leaders improve performance.

Chris has assisted in mergers and acquisitions, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.

 

GoldStar Webinars are free to GoldStar Contractor, their candidates and employees, Test Centers, and their proctors and employees. To register using BPI Perks provide your Organization/Company name, GoldStar ID# or Test Center ID, and Candidate ID#. Then close out the registration page without making payment. A BPI representative will review your registration and contact you if additional details are needed.

The cost is $50 for all others. BPI Certified Professionals can earn 1.5 BPI CEUs from attendance.

Click here to register
The Promise of Nature: Resilient Design for Organizations

“Comprehend and copy nature.” – Viktor Schauberger

Home performance legend John Tooley has lived amid 20 acres of hard wood forest for the past 21 years. Often, he finds a lesson there that fills a gaping hole of ignorance. As John F. Kennedy said, “The greater our knowledge increases the more our ignorance unfolds.”

It is a good lesson for life and business, and no wonder! Nature has been working at becoming an earthling for almost four billion years.

"Over my short time of observing our forest, I have seen resilience, harmony, friction and resistance, safe shelter, autonomy, adaptability, communication, cooperation, and collaboration.," John says. "Please join me while I share what nature has taught me about a better business where there is less hassle, less waste, and less human effort, all lessons from nature."

 

Learning Objectives:

1. Learn why we should copy nature.
2. Learn how nature can teach us to increase the level of our quality.
3. Learn how to copy nature’s harmony, collaboration

 

Presented by John Tooley

Earn up to 1.5 BPI CEUs

Free to GoldStar Contractors and Test Centers, $50 for all others

 

John Tooley is an award-winning Home Performance and Energy Efficiency Expert who has been involved in the building science world for 40 years.

He has been honored with some of the most coveted awards in our industry receiving the EEBA Joule Award for Excellence in Advancing Energy Efficiency in 2006 and being inducted into the Building Performance Institute's Hall of Fame for lifetime commitment and dedication to the Home Performance Industry. He was the 2013 recipient of the Tony Woods Award for Excellence in Advancing the Home Performance Industry.

 

Click here to register
The Effective Manager's Communication Toolbox

  

Are you concerned about how others are receiving you as a manager? Could you use a communication skills refresher or a new approach for direct reports that you find especially challenging?

Would you like to leverage your value to your manager and to your organization?

If you answered “yes” to any of these questions, then come laugh, listen, and learn as Chris DeVany leads us all through those important topics.

Learn the key questions and answers we all need to improve our communication effectiveness, improve performance for our team and each team member, and add to the bottom-line! 


Learning Objectives:

In this session you’ll learn to
• Listen effectively
• Give and receive constructive feedback
• Resolve conflicts and resistance
• Coach and mentor for performance improvement

 

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands, global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. His book 90 Days to a High-Performance Team, published by McGraw Hill, is helping thousands of executives, managers and team leaders improve performance.

Chris has assisted in mergers and acquisitions, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.

 

GoldStar Webinars are a free BPI Perk for GoldStar Contractor, their candidates and employees, Test Centers, and their proctors and employees. To register using BPI Perks provide your Organization/Company name, GoldStar ID# or Test Center ID, and Candidate ID#. Then close out the registration page without making payment. A BPI representative will review your registration and contact you if additional details are needed.

The cost is $50 for all others, including BPI Certified Professionals who do not fit into the above categories. BPI Certified Professionals can earn 1.5 BPI CEUs from attendance.

Click here to register
5 Ways to Maximize Sales with Payment Plans

                                                                                  

 

If you want to deliver elevated consumer experiences and maximize sales and profits, try adding payment plans to your business.

Payment plans make your services affordable and attainable to customers who want to buy. Yet many people underestimate their power! Join the next GoldStar Webinar with Drew Cameron, president of Flow Odyssey and Energy Design Systems, LLC, and EGIA Founder and Faculty Trainer/Coach. Together we’ll learn the top 5 ways you can leverage payment plans to dominate your market.

1. Use multiple platforms and financing options
2. Work into marketing
3. Overcome objections by including service and installation pricing tools
4. Use the leading language of leverage
5. Train your people to use leverage and share payment options

You can increase closing ratios and average sale prices, get happier customers, and improve your reputation by leveraging payment plans. Learn how with Drew!

 

Drew Cameron is billed as America’s Most Sought-After Sales and Marketing Strategy and Success Advisor to Home Services Contractors. He is president of both Flow Odyssey and Energy Design Systems, LLC; the premier alliance providing industry-leading marketing and sales consultative support as well as sales recruiting, training, coaching, software tools and performance enhancement for Home Services Contactors.

Drew’s companies help contractors get profitable and grow. He is a renowned author, speaker, educator, coach, consultant, software developer, philanthropist, and an International Consultant Award Winner. Drew is also a Board member, Foundation Board Trustee, and a Contractor University Founder and Faculty member for Electric and Gas industries Association (EGIA); and president of the Cameron Family Foundation. Contact Drew at 610-745-7020 or dcameron@egia.org.

 

GoldStar Webinars are a free BPI Perk for GoldStar Contractor, their candidates and employees, Test Centers, and their proctors and employees. To register using BPI Perks provide your Organization/Company name, GoldStar ID# or Test Center ID, and Candidate ID#. Then close out the registration page without making payment. A BPI representative will review your registration and contact you if additional details are needed.

The cost is $50 for all others, including BPI Certified Professionals who do not fit into the above categories. BPI Certified Professionals can earn 1.5 BPI CEUs from attendance.

Click here to register
Outcome Based Management

 

 

 

 

 

 

 

 

 

 

 

Do you want work done to budget, on time, to highest quality, and matching your company outcomes? Of course! Can this be accomplished? Yes!

Outcome-Based Management enables leaders to rely on employees and stay out of the procedural weeds. It empowers and engages workers. It results in quality work, prevents defects, and makes improvement a cooked-in process. In fact, Outcome-Based Management can become the driver for all company standards and best practices.

Many managers and supervisors focus too much on what they are doing rather than what they want to achieve. This is command and control leadership, and it stifles your employees and your profits.

Instead, let’s clarify the desired outcomes for your business and build around them. Learn how in our next GoldStar Webinar!

Learning Objectives

1. Understand how command and control management compares to Outcome-Based Management.

2. Learn the steps for a better management approach.

3. Get next steps to implement a management system that improves employee engagement.

 

John Tooley is an award-winning Home Performance and Energy Efficiency Expert who has been involved in the building science world for 40 years. He has been honored with some of the most coveted awards in our industry receiving the EEBA Joule Award for Excellence in Advancing Energy Efficiency in 2006 and being inducted into the Building Performance Institute's Hall of Fame for lifetime commitment and dedication to the Home Performance Industry. He was the 2013 recipient of the Tony Woods Award for Excellence in Advancing the Home Performance Industry

 

Earn Up To 1.5 BPI CEUs

GoldStar Webinars are free to BPI GoldStar Contractors, their Candidates/employees, Test Centers, Proctors/employees. To Register provide your Organization/Company Name, GoldStar ID# or Test Center ID#, and Candidate ID#. Then close out the registration page without making payment. A BPI representative will contact you if additional details are needed.

The cost is $50 for all others, including BPI Certified Professionals who do not fall into the above categories. All BPI Certified Professionals can earn 1.5 CEUs by attending.

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Click here to register
Tips and Techniques to Enable CEOs to Spend More Time On the Business

Are you a CEO looking for ways to take the company to the next level? Do you find that despite your best intentions, time passes, and the needle has not moved for the company? Are you caught managing the day-to-day, putting out fires and not using your skills in the right spots?

This session will begin with a pre-survey to identify your top impediments to value creation, your current and desired time allocation, and some basic demographic information. Do you already have business goals for 2023 and a 3–5-year plan? Bring them!

Ted will facilitate an interactive session customized to the pre-survey returns, providing tools and approaches to improve your teams’ ability to run the day-to-day aspects of the company. This is essential so you, the CEO, can work on the larger strategic growth aspects of your company.

Learning Objectives

In this session you’ll get:
• Synthesized analysis from all the return data from the pre-work, so you can benchmark where you stand relative to the others
• Exposure to several powerful tools and approaches that are proven to help CEOs drive their businesses forward
• Compilation of practical best practices that are utilized by other like sized companies

 

Ted Miller is the founder and CEO of DataKey Consulting, a growth accelerator firm that helps take companies to the next level. Driven by a passion for helping companies be great, Ted draws from best practices he developed by working with global Fortune 500 companies and hundreds of smaller high-growth organizations. DataKey has compiled hundreds of top innovative methods and tools, applying them in a customized fashion with CEO’s and their management teams to drive value creation.

Earn Up To 1.5 BPI CEUs

GoldStar Webinars are free to BPI GoldStar Contractors, their Candidates/employees, Test Centers, Proctors/employees. To Register provide your Organization/Company Name, GoldStar ID# or Test Center ID#, and Candidate ID#. Then close out the registration page without making payment. A BPI representative will contact you if additional details are needed.

The cost is $50 for all others, including BPI Certified Professionals who do not fall into the above categories. All BPI Certified Professionals can earn 1.5 CEUs by attending.

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Click here to register

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