Are your customer relationship management practices competitive, distinct, and breakthrough?  An increasingly competitive market means that everyone in your company must have a diligent approach to understanding customers’ problems and offering solutions. 

We’ve all seen how important it is to communicate effectively and frequently with customers.  Effective customer relationship management means repeat business and referrals, while poor relationship management can spell disaster.  

Here are some of the questions we must ask:
• Why do our best customers choose us and continue to do business with us?
• How can we replicate that success with others?
• Are we engaging customers to identify additional opportunities and anticipate future needs?
• What are we doing to effectively close sales?
• What technologies can help us manage relationships with customers and prospects?
• What are we doing to master profitable customer relationships?     

In this session we’ll learn how to position your company for winning relationships that will increase your profits over time.

Learning Objectives

1. Approaching the Customer Effectively
2. Communication Skills for Success
3. Developing a Winning Attitude
4. Empowerment Means Customer Retention and Referrals

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands, global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. His book 90 Days to a High-Performance Team, published by McGraw Hill, is helping thousands of executives, managers and team leaders improve performance

Chris has assisted in mergers and acquisitions, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.   

GoldStar Webinars are a free BPI Perk for GoldStar Contractor, their candidates and employees, Test Centers, and their proctors and employees. To register using BPI Perks provide your Organization/Company name, GoldStar ID# or Test Center ID, and Candidate ID#. Then close out the registration page without making payment. A BPI representative will review your registration and contact you if additional details are needed.

The cost is $50 for all others, including BPI Certified Professionals who do not fit into the above categories. BPI Certified Professionals can earn 1.5 BPI CEUs from attendance.