Due to extreme weather in the upstate New York region this event has been rescheduled for April 4th. Please join us!

You can be the catalyst that motivates your teams to heightened productivity.

When a team member is out of sync with your company values it can slow the whole team down. In this session we will talk about how to manage and direct difficult people, how to adjust your leadership style to each situation, how resolve conflict and turn difficult people into team players.

If you need to win the cooperation and trust of critical team members, this session is for you. You'll leave with the most effective methods for dealing with difficult people, winning cooperation and trust, and ensuring that your people’s values and your organization’s goals are in sync.

Learning Objectives
In this session you will learn to:
• Win cooperation and trust from your team
• Motivate and direct the people you rely on
• Delegate effectively
• Turn difficult people and poor performers into team players

Together we will explore important topics, key questions, and learn we all need to improve our team's performance!

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands, global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. His book 90 Days to a High-Performance Team, published by McGraw Hill, is helping thousands of executives, managers and team leaders improve performance.

Chris has assisted in mergers and acquisitions, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.

GoldStar Webinars are a free BPI Perk for GoldStar Contractor, their candidates and employees, Test Centers, and their proctors and employees. To register using BPI Perks provide your Organization/Company name, GoldStar ID# or Test Center ID, and Candidate ID#. Then close out the registration page without making payment. A BPI representative will review your registration and contact you if additional details are needed.

The cost is $50 for all others, including BPI Certified Professionals who do not fit into the above categories. BPI Certified Professionals can earn 1.5 BPI CEUs from attendance.

It is a great trophy to be known as an organization that delivers quality. 

There are a few keys needed to achieve a reputation for quality. All of them must be present and working together to give our desired result.

This session will cover the keys to unlock your reputation as an organization that delivers quality and peace of mind. You can experience a financially secure organization, one that is a great place to work, with a strong retention rate. Lower expenses, less human effort, and less hassle and drama will also result. This is a must attend session.

Presented by John Tooley of John Tooley, LLC

John Tooley is an award-winning Home Performance and Energy Efficiency Expert who has been involved in the building science world for 40 years. He has been honored with some of the most coveted awards in our industry.

He received the EEBA Joule Award for Excellence in Advancing Energy Efficiency in 2006 and was inducted into the Building Performance Institute's Hall of Fame for lifetime commitment and dedication to the Home Performance Industry. He was the 2013 recipient of the Tony Woods Award for Excellence in Advancing the Home Performance Industry

Earn Up To 1.5 BPI CEUs

GoldStar Webinars are free to BPI GoldStar Contractors, their Candidates/employees, Test Centers, Proctors/employees. To Register provide your Organization/Company Name, GoldStar ID# or Test Center ID#, and Candidate ID#. Then close out the registration page without making payment. A BPI representative will contact you if additional details are needed.

The cost is $50 for all others, including BPI Certified Professionals who do not fall into the above categories. All BPI Certified Professionals can earn 1.5 CEUs by attending.

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