Are you concerned about how others are receiving you as a manager? Could you use a communication skills refresher or a new approach for direct reports that you find especially challenging?

Would you like to leverage your value to your manager and to your organization?

If you answered “yes” to any of these questions, then come laugh, listen, and learn as Chris DeVany leads us all through those important topics.

Learn the key questions and answers we all need to improve our communication effectiveness, improve performance for our team and each team member, and add to the bottom-line! 

Learning Objectives:

In this session you’ll learn to
• Listen effectively
• Give and receive constructive feedback
• Resolve conflicts and resistance
• Coach and mentor for performance improvement

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands, global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. His book 90 Days to a High-Performance Team, published by McGraw Hill, is helping thousands of executives, managers and team leaders improve performance.

Chris has assisted in mergers and acquisitions, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.

GoldStar Webinars are a free BPI Perk for GoldStar Contractor, their candidates and employees, Test Centers, and their proctors and employees. To register using BPI Perks provide your Organization/Company name, GoldStar ID# or Test Center ID, and Candidate ID#. Then close out the registration page without making payment. A BPI representative will review your registration and contact you if additional details are needed.

The cost is $50 for all others, including BPI Certified Professionals who do not fit into the above categories. BPI Certified Professionals can earn 1.5 BPI CEUs from attendance.