In order to have lasting Quality Improvement (QI), it’s essential that we are dealing with the root cause. We will discuss problem solving as a discipline every company should use daily, and will use problem solving processes and tools that ensure we are dealing with the real cause of the problem.

During this session, you will:

• Recognize why any problem you can see is not the problem
• Be prepared to get to the root cause of any problem
• Utilize tools and techniques to solve problems large and small

John Tooley, Advanced Energy
Earn Up To 1.5 BPI CEUs

Free to BPI GoldStar Contractors and BPI Test Centers; $50 fee for all others.