Let's talk about how your clients make decisions. What information do they need to make a decision? What is the most efficient way to present this information to them so that they realize and remember the importance of what we do as well as the step by step process needed to do the job correctly?

Mike personally hates the "sales process." However, he does enjoy buying from a source who can inform him of all the things he needs to know before making a decision. Mike strives to make intelligent choices and believes many of your prospects do as well.

Do your prospects and clients see you as a wizard? If not, Mike can propose a solution. Wizards make more money.

During this webinar, you'll learn to:

1. Use technology in business operation and management
2. Understand the decision-making process of your prospect
3. Produce loyal and satisfied customers
4. Program the client for referrals
5. Understand consultative sales

Mike Gorman, TechKnowledge Systems
Earn Up To 1.5 BPI CEUs

Free to BPI GoldStar Contractors and BPI Test Centers; $50 fee for all others.

Contractors who can estimate more quickly can often sell the job for more money. Faster estimating begins with a streamlined system of pricing.
Mike can show how to create a list of job-related activities for your company. These job-related activities define the processes required to complete some or all of the jobs you perform. Or, beg, borrow or buy a list (often referred to as a database) that lends itself to the type of work that you do.
With practice, you’ll find that you can do the impossible in less time.

Through this webinar, you'll learn the following:

1. How to use technology in business operation and management
2. An estimating system is a tool, and sometimes it’s the tool that gets used more than any other. Depending on your business, this tool might be computerized.
3. Simple checklists can often be developed into a quick and accurate estimating system.

Mike Gorman, TechKnowledge Systems
Earn Up To 1.5 BPI CEUs

Free to BPI GoldStar Contractors and BPI Test Centers; $50 fee for all others.

The fuel of superior performance is an undying pursuit of excellence. An organization that can outperform its competitors over a long period of time has sustainable competitive advantage. In this webinar, we will discuss the two basic types of competitive superiority, the cost (not price) advantage, and differentiation advantage. We will look at implementation strategies and tools we can use to achieve superior performance. Don't miss this informative webinar.

What you'll learn from this webinar:
1. Internal steps towards superior performance
2. How cost advantage ensures increased profit
3. How to develop a differentiation strategy in a competitive market

John Tooley, Advanced Energy
Earn Up To 1.5 BPI CEUs

Free to BPI GoldStar Contractors and BPI Test Centers; $50 fee for all others.

Every company needs a plumb line to evaluate their culture and quality development. In this webinar, we will discuss this disciplined approach to evaluating our progress toward strategic results, as well as reviewing our underlying culture and strategy itself. These 10 attributes lead to a systematic validation of elements and components of a superior company. By incorporating these attributes into our businesses, we create value for our customers and our organizations and will be able to differentiate our company or agency from our competition. If you want to measure your progression and have a roadmap for developing a great place to work, this is the webinar for you.

What you'll learn from this webinar:
1. How to evaluate our progress
2. Areas that may need improvement
3. How these attributes contribute to a great place to work

John Tooley, Advanced Energy
Earn Up To 1.5 BPI CEUs

Free to BPI GoldStar Contractors and BPI Test Centers; $50 fee for all others.

The true cost of poor quality is surprisingly high when all the factors are analyzed. Did you know that you can minimize the occurrence of callbacks while at the same time delegating responsibility for all or part of the repair to the employee(s) who screwed up? Holding your employees responsible for their work is vital when it comes to pleasing customers and keeping your costs low.

Questions that will be answered through this webinar include:

1. What does it take to make the job right in the client’s eyes?
2. Are my customer’s expectations too high?
3. What does it really cost to go fix a screw-up?
4. Does your collections policy help or hurt?
5. When the screw-up happens, whose fault is it, really?

Mike Gorman, TechKnowledge Systems
Earn Up To 1.5 BPI CEUs

Free to BPI GoldStar Contractors and BPI Test Centers; $50 fee for all others.