We have learned that attracting, developing, and retaining superior employees is not just important, it is essential, and culture trumps everything. Second to our people, tools in the hands of skilled leadership can result in products and services that are superior and excel beyond our wildest dreams. Being technical folks, we know having inadequate and less than robust tools in our hands only bring frustration, disappointment, and reduced production. Quality tools have a united objective, IMPROVEMENT. I hope to share with you in a three-part series, Tools of the Quality Management Trade.

Part Three – Improvement: Improvement in business strategy, business results, customer, employee, and supplier relationships are the heart of leaders and great companies.
Business is dynamic and change is always close at hand. A blame free improvement culture will boost employee engagement and a sense of belonging that creates reduced turnover rates. Strong problem solving, mistake proofing, and process development have all helpful tools to ease implementation. The measurement of these changes and their tools is the efficiency, effectiveness, and flexibility of our process improvement.

Learning Objectives:

• Learn about the enormous paybacks of continual improvement
• Learn what tools are available
• Learn how and when to use the tools

John Tooley is an award-winning Home Performance and Energy Efficiency Expert who has been involved in the building science world for 40 years. He has been honored with some of the most coveted awards in our industry receiving the EEBA Joule Award for Excellence in Advancing Energy Efficiency in 2006 and being inducted into the Building Performance Institute's Hall of Fame for lifetime commitment and dedication to the Home Performance Industry. He was the 2013 recipient of the Tony Woods Award for Excellence in Advancing the Home Performance Industry.

Earn Up To 1.5 BPI CEUs

Free to BPI GoldStar Contractors and BPI Test Centers; $50 fee for all others