We have learned that attracting, developing, and retaining superior employees is not just important, it is essential, and culture trumps everything. Second to our people, tools in the hands of skilled leadership can result in products and services that are superior and excel beyond our wildest dreams. Being technical folks, we know having inadequate and less than robust tools in our hands only bring frustration, disappointment, and reduced production. Quality tools have a united objective, IMPROVEMENT. I hope to share with you in a three-part series, Tools of the Quality Management Trade.

Part one – Money:  Increasing Our Financial Position
Disruption and risk caused by our perceived reductions will usually be proportional to the degree of cutting we can do. The question must be, how do we increase our financial position. Remember, plan for what you want, not what you do not want. Incremental financial change with minimal impact on our companies and agencies can allow you to trim up to 20% of costs. Most of those costs can be called LOSS. Loss is off the bottom line. That is profit to the Home Performance contractor and an increase in our operation budget if you are a Non-Profit. How can we turn either down?

Learning Objectives:

• Learn how money is our life blood, without it we lose opportunity
• Learn how to calculate the cost of poor quality and how to add lost money to the bottom line
• Learn to eliminate any work for which the cost exceeds the value

John Tooley is an award-winning Home Performance and Energy Efficiency Expert who has been involved in the building science world for 40 years. He has been honored with some of the most coveted awards in our industry receiving the EEBA Joule Award for Excellence in Advancing Energy Efficiency in 2006 and being inducted into the Building Performance Institute's Hall of Fame for lifetime commitment and dedication to the Home Performance Industry. He was the 2013 recipient of the Tony Woods Award for Excellence in Advancing the Home Performance Industry.

Earn Up To 1.5 BPI CEUs

Free to BPI GoldStar Contractors and BPI Test Centers; $50 fee for all others