“Continuous improvement is not about the things you do well— that’s the work. Continuous improvement is about removing the things that get in the way of the work. The headaches, things that slow you down; that’s what continuous improvement is about.” —Bruce Hamilton

Superior results and improvement are accomplished by people. Culture and behaviors are what delivers those results. People are what make the improvement culture sustainable over time. Quality at the source is imperative. Quality at the source is developed in each work task, not driven from outside the work being accomplished. Quality is rooted in a work process and not in the people involved. The same is true of an imperfect process. “Common people following a good process is better than superior people following a poor process.” It’s not the people, it’s the process.

Learning Objectives:

1. Learn the dominate driver of superior products and services.

2. Learn how to sustain quality products and services.

3. Learn the importance of quality at the source and not driven from outside.

Presented by John Tooley, Owner of John Tooley LLC

John Tooley is an award-winning Home Performance and Energy Efficiency Expert who has been involved in the building science world for 40 years. He has been honored with some of the most coveted awards in our industry receiving the EEBA Joule Award for Excellence in Advancing Energy Efficiency in 2006 and being inducted into the Building Performance Institute's Hall of Fame for lifetime commitment and dedication to the Home Performance Industry. He was the 2013 recipient of the Tony Woods Award for Excellence in Advancing the Home Performance Industry.

Earn Up To 1.5 BPI CEUs

Free to BPI GoldStar Contractors and BPI Test Centers; $50 fee for all others