Houses are the greatest asset most families will ever own. Investing in retrofit work to improve comfort, health, safety, durability and energy efficiency is a major step – one that must be successful.

That’s why we established nationwide quality assurance protocols and procedures for home performance contracting companies. As an independent, third-party organization, BPI has developed rigorous requirements that all of its accredited contracting companies must comply with in order to retain their status. We take it seriously. Unresolved non-compliance can result in delisting.

Our quality assurance program ensures that desired energy efficiency performance levels are achieved on each project and that the work performed protects and enhances the comfort, health and safety of the occupants.

This is not a ‘rubber-stamp’ scheme. BPI accredited contracting companies are required to document every test result and every correction installed. The documentation for each project is stored in the company’s database as part of their required internal control procedures and it’s also submitted to BPI.

Periodically throughout the year – and never less than once a year – we conduct an audit of each contracting company’s documentation. Any anomalies are flagged and brought to the attention of that company’s principal, who must explain or correct the issues to our satisfaction.

We also conduct random inspections of field work throughout the year and any time we receive a complaint. This allows us to monitor the quality of the work being performed and its compliance with our technical standards.

Each BPI accredited contracting company is required to establish internal quality control procedures. In the event of a dissatisfied homeowner, the contracting company’s own conflict resolution protocol is the first step. Most of the time, it involves simply fixing the problem at no extra cost.