Organizations become extraordinary through training and implementation in quality fundamentals.

Quality fundamentals are the principles on which quality service or product delivery is based. It is essential that new and existing employees have a firm handle on the foundation of Quality Management. This session will focus on basic understanding of the terms we use in quality and relationship management.

This webinar is for organizations who want sustained success through the implementation of quality management, and those seeking to improve communication through a shared understanding of the vocabulary used in quality management.

Learning Objectives:
• Learn clear definition of common terms we use in our daily work
• Learn the essential principles of relationship management
• Learn how building quality into our processes is the true way of improvement

Presented by John Tooley of John Tooley, LLC

John Tooley is an award-winning Home Performance and Energy Efficiency Expert who has been involved in the building science world for 40 years. He has been honored with some of the most coveted awards in our industry receiving the EEBA Joule Award for Excellence in Advancing Energy Efficiency in 2006 and being inducted into the Building Performance Institute's Hall of Fame for lifetime commitment and dedication to the Home Performance Industry. He was the 2013 recipient of the Tony Woods Award for Excellence in Advancing the Home Performance Industry

Earn Up To 1.5 BPI CEUs

GoldStar Webinars are free to GoldStar Contractors, Test Centers, and Proctors, and $50 for all others. Register at the link below.

If you are a GoldStar Contractor, Test Center, Proctor, or an employee of a GoldStar Contractor or Test Center, use your GoldStar ID#, Test Center ID# and/or Candidate ID# to register. Then simply close out the registration page without making payment. A BPI representative will contact you if needed.