Company culture, more commonly known as organizational culture, is defined simply as "the way we do things around here." It includes the underlying and often unspoken principles and rules that lie at the foundation of how you run your business, the written rules you use to manage your business, the public face you present to the communities you serve, and the way you manage your employees and treat your customers. When the messaging from these factors is not in alignment, employees can get confused, resulting in sub-optimal company performance and customer dissatisfaction. Even when the culture is clearly defined, there are company cultures that promote and encourage employee commitment and enthusiasm and others that don’t. So an understanding of how your company culture works will give you an insight into how your company is performing and the changes you can make to improve its performance. This will be a two part webinar. Part one will deal with defining company culture. Part two will be focused on how to create the culture change that will transform your company from where it is now to a higher performing business.

Dick Kornbluth has been a residential retrofit home insulation and home performance contractor since 1977. In 1992, he wrote the training manual and delivered the training for a performance-based low-income utility-sponsored weatherization program which incorporated combustion health and safety testing, air-sealing and blower-door testing to measure performance. His company, EnTherm Inc, was the first company recruited into NYSERDA's Home Performance with Energy Star™ program. Since leaving GreenHomes America in 2010, he has been active conducting training in home performance for PGW and CSG. He is also a nationally-certified radon mitigation contractor and has been mitigating radon problems in Central New York buildings since 1987.

Earn Up To 1.5 BPI CEUs

Free to BPI GoldStar Contractors and BPI Test Centers; $50 fee for all others