“This is a mess!” Have you ever heard a business owner say this before? Or perhaps secretly thought it about your own business?

“A business mess" is a polite word for an internal or external situation that hinders your business’s smooth operation and success. External messes are beyond the scope of this webinar! But there are many common internal messes that we can solve.

Lack of organization, poorly defined goals and objectives, resource mismanagement, operational inefficiencies, inadequate quality management, and unhealthy work culture are internal messes that can be improved.  

And there’s more good news! Taking care of internal messes can often help solve some of the external messes.
Begin cleaning up your internal business messes at the next GoldStar Webinar, presented by home performance legend John Tooley!

Learning Objectives:

1. Learn how to apply system thinking to solving a mess in your business.
2. Learn when to consider something or someone a mess.
3. Learn how internal success leads to solving some external messes.

 

Earn up to 1.5 BPI CEUs

Free to GoldStar Contractors and Test Centers, $50 for all others

 

Presented by John Tooley

John Tooley is an award-winning Home Performance and Energy Efficiency Expert who has been involved in the building science world for 40 years.

He has been honored with some of the most coveted awards in our industry receiving the EEBA Joule Award for Excellence in Advancing Energy Efficiency in 2006 and being inducted into the Building Performance Institute's Hall of Fame for lifetime commitment and dedication to the Home Performance Industry. He was the 2013 recipient of the Tony Woods Award for Excellence in Advancing the Home Performance Industry.

 

Click here to register

We all deal with people who are “difficult” sometimes. You know who these people are; they are ones where nothing is ever as easy or simple as it ought to be.  They are people with whom every conversation, task, or decision is fraught with tension and potential conflict.

The time and energy wasted in managing difficult people takes vital attention and resources away from the rest of the business. But what causes someone to be difficult?

Difficult people are often highly resistant to the people, situations, and obligations that surround them. Why do some people tend to resist, and what is behind their resistance? How can we create an effective work environment with a teammate who is chronically cranky, complaining, aggressive, snappy, or silently resisting?

Come laugh, listen, and learn as Chris DeVany helps us understand what causes these challenges, and how we can deal effectively with those who cause us great difficulty!

 

Learning Objectives

• Learn a systematic model for problem-solving, including how to deal with difficult people.
• Learn how to rally your team to work more effectively with difficult people.
• Use crystal-clear procedures and expectations to end “difficulties”.
• Understand why fostering competition within your team could be doing more harm than good.
• Learn how to smooth things over and end resistance when you enforce unpopular policies or expectations.
• Find out how to end the blizzard of emails and phone calls from (or about) difficult team members.
• Understand why people resist and how to deal effectively with those who resist us
• Gain insights into the 5 most common types of difficult people.

 

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands, global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. His book 90 Days to a High-Performance Team, published by McGraw Hill, is helping thousands of executives, managers and team leaders improve performance.

Chris has assisted in mergers and acquisitions, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.

 

GoldStar Webinars are free to GoldStar Contractors, their candidates and employees, Test Centers, and their proctors and employees. To register using BPI Perks provide your Organization/Company name, GoldStar ID# or Test Center ID, and Candidate ID#. Then close out the registration page without making payment. A BPI representative will review your registration and contact you if additional details are needed.

The cost is $50 for all others. BPI Certified Professionals can earn 1.5 BPI CEUs from attendance.

Click here to register

 

You might be ready to move on, but is your business prepared? If you want to sell your company, it must be profitable first. If it’s not, all you have is a fire sale!

During this session, we will cover how to bring your next generation of leadership up to speed on the business side of the company. The better your team is, the more your company will be worth. We will also cover business valuation and methods of getting your money out of the company.

This webinar is the final installment in a three-part series from Bill Kinnard, President of Grandy & Associates, on the critical but often-ignored subject of succession planning.  Don’t miss it!

Learning Objectives

• Understand why and how to maximize your team & operations to prepare for sale
• How to set valuation for your business
• How to leverage profit from the sale of your company

 

Bill Kinnard is the President of Grandy and Associates. He has over 30 years of experience in Business Training, HVAC Sales, Service Management, Sales Management and Customer Service. He has worked with companies both large and small and has a unique ability to connect with people. He is an individual with a real passion for teaching contractors to better understand their businesses and help their employees become superior performers.

GoldStar Webinars are free to GoldStar Contractors, their candidates and employees, Test Centers, and their proctors and employees. The cost is $50 for all others. To register for free, qualifying stakeholders should provide your Organization/Company name, GoldStar ID# or Test Center ID, and Candidate ID#. Then close out the registration page without making payment. A BPI representative will review your registration and contact you if additional details are needed. BPI Certified Professionals can earn 1.5 BPI CEUs from attendance.

Click here to register

New supervisors will be ready to hit the ground running with the skills learned in this webinar. Be ready to take on any challenge, be your best and put what you’ve learned into practice immediately.

You will learn the skills you need to plan, prioritize, and effectively execute every day.  Putting into practice both the “hard stuff” and “soft stuff” will help you meet new challenges with increased confidence, respect, and power.

One of the toughest parts of a manager’s job is dealing with and turning around problem employees. In this webinar you will gain skills and tools for solving problems and making decisions, especially when dealing with direct reports you find most challenging.

Don’t miss these critical skills at the next GoldStar Webinar with global business coach Chris DeVany!

Learning Objectives

In this session you’ll learn to:

• Approach an existing team as their new supervisor
• Develop your management game plan using strategic thought and action
• Plan and prioritize your time
• Have difficult conversations and listen effectively
• Create a motivational environment, using feedback and reinforcement to guide behavior
• Manage your remote team, especially for the first time
• Boosting productivity at every location
 

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands, global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. His book 90 Days to a High-Performance Team, published by McGraw Hill, is helping thousands of executives, managers and team leaders improve performance.

Chris has assisted in mergers and acquisitions, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.

 

GoldStar Webinars are free to GoldStar Contractors, their candidates and employees, Test Centers, and their proctors and employees. To register using BPI Perks provide your Organization/Company name, GoldStar ID# or Test Center ID, and Candidate ID#. Then close out the registration page without making payment. A BPI representative will review your registration and contact you if additional details are needed.

The cost is $50 for all others. BPI Certified Professionals can earn 1.5 BPI CEUs from attendance.

Click here to register

 

There is no success in handing off your business until you choose a successor! During this session, we will focus on selecting and developing your successor.

Have you already mastered delegating to your team? If you haven’t, handing over the baton will be far more difficult. Together we will cover the need for proper delegation, the 5 stages of delegation, and tools to learn which of your team members has what it takes to lead the company into the next chapter.

This webinar is the second in a three-part series from Bill Kinnard in 2024. We are proud to share Bill’s expertise on this critical but often ignored topic, and we hope you can join us for all three!

Learning Objectives:

• Understand why you must learn to delegate BEFORE succession planning can happen
• Know the five stages of delegation
• Tools to identify staff with successor potential
• Prepare your chosen successor for leadership

 

Bill Kinnard is the President of Grandy and Associates. He has over 30 years of experience in Business Training, HVAC Sales, Service Management, Sales Management and Customer Service. He has worked with companies both large and small and has a unique ability to connect with people. He is an individual with a real passion for teaching contractors to better understand their businesses and help their employees become superior performers.

GoldStar Webinars are free to GoldStar Contractors, their candidates and employees, Test Centers, and their proctors and employees. The cost is $50 for all others. To register for free, qualifying stakeholders should provide your Organization/Company name, GoldStar ID# or Test Center ID, and Candidate ID#. Then close out the registration page without making payment. A BPI representative will review your registration and contact you if additional details are needed. BPI Certified Professionals can earn 1.5 BPI CEUs from attendance.

Click here to register

 

Coaching and mentoring staff are two important ways to retain top talent and build a leadership pipeline. But many people don’t even know that they are two different things!

Coaching focuses on enhancing current job performance. Mentorships are supportive relationships that can reduce and reframe personal, structural and cultural barriers that hold emerging leaders back from achieving their full potential. Both are important.

Why should you make time to coach and mentor employees? Not only will it empower your staff and enhance company effectiveness; it also changes how others think of you. People who mentor and advocate for others are perceived as more effective leaders.

Even your most talented employees will benefit from supportive coaching and mentoring. Don’t leave top performers to languish while you work with staff who struggle!

Great leaders need to be mentored, and great leaders need to mentor. Join us to learn how with Chris DeVany, global business coach with Pinnacle Peak Performance.

Learning Objectives

In this session you’ll learn to:
• Understand the Coaching Strategy Spectrum and how to make it work for your team
• Coach effectively, using relating, strategizing, and implementing
• Practice the stages of a coaching relationship, including giving constructive feedback
• Understand and use the essentials of mentorship
• Know the challenges of coaching and mentoring experienced staff and how to succeed

 

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands, global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. His book 90 Days to a High-Performance Team, published by McGraw Hill, is helping thousands of executives, managers and team leaders improve performance.

Chris has assisted in mergers and acquisitions, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.

 

GoldStar Webinars are free to GoldStar Contractors, their candidates and employees, Test Centers, and their proctors and employees. To register using BPI Perks provide your Organization/Company name, GoldStar ID# or Test Center ID, and Candidate ID#. Then close out the registration page without making payment. A BPI representative will review your registration and contact you if additional details are needed.

The cost is $50 for all others. BPI Certified Professionals can earn 1.5 BPI CEUs from attendance.

Click here to register


 

The right day to start planning to sell your company is the day you go into business. Time slips away fast and before you know it, you will be wanting to move on to the next chapter in your life, but your company won’t be ready. During this session we will talk about the critical importance of planning for the successful transfer of your company whether it’s to the next generation, or to an outside buyer.

This webinar is the first in a three-part series from Bill Kinnard in 2024. We are proud to share Bill’s expertise on this critical but often ignored topic, and we hope you can join us for all three!

Learning Objectives:

• Understand why succession planning is so critical.
• Success rates of handing off the baton
• Preparing your team
• Choose the right timing
• Minimum timelines for the succession process
• Mastering the challenges

 

Bill Kinnard is the President of Grandy and Associates. He has over 30 years of experience in Business Training, HVAC Sales, Service Management, Sales Management and Customer Service. He has worked with companies both large and small and has a unique ability to connect with people. He is an individual with a real passion for teaching contractors to better understand their businesses and help their employees become superior performers.

GoldStar Webinars are free to GoldStar Contractors, their candidates and employees, Test Centers, and their proctors and employees. . The cost is $50 for all others. To register for free, qualifying stakeholders should provide your Organization/Company name, GoldStar ID# or Test Center ID, and Candidate ID#. Then close out the registration page without making payment. A BPI representative will review your registration and contact you if additional details are needed. BPI Certified Professionals can earn 1.5 BPI CEUs from attendance.

Click here to register

What does it mean to be a supervisor? What are your core roles and responsibilities, and what are the guiding principles that will help you succeed?

Effective supervision can make or break the momentum of the whole business. As supervisor, you must consider how to communicate effectively, motivate your team members, and coach them to truly function as a team.

Do you want to know how your supervisory style influences your effectiveness? Would you feel more confident if you knew how ethical principles can help you deal with the everyday challenges of supervision? Don’t miss the first miss the first GoldStar Webinar of 2024 with Chris DeVany!

Learning Objectives

1. Define supervision
2. Learn the 5 core principles of supervision
3. Understand the roles and responsibilities of a supervisor
4. How to communicate with your supervisees
5. Prepare to motivate and build your team

 

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands, global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. His book 90 Days to a High-Performance Team, published by McGraw Hill, is helping thousands of executives, managers and team leaders improve performance.

Chris has assisted in mergers and acquisitions, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.

 

GoldStar Webinars are free to GoldStar Contractor, their candidates and employees, Test Centers, and their proctors and employees. To register using BPI Perks provide your Organization/Company name, GoldStar ID# or Test Center ID, and Candidate ID#. Then close out the registration page without making payment. A BPI representative will review your registration and contact you if additional details are needed.

The cost is $50 for all others. BPI Certified Professionals can earn 1.5 BPI CEUs from attendance.

Click here to register

When your business’s financial position is weak, disruption and risk can result. You can minimize your risk without significantly impacting capacity by trimming up to 20% of costs. But these cuts must be made in the areas where poor use of resources was already causing loss.

Loss often results from inefficiency, caused by lack of attention to quality and small details. How can we take control of waste and loss to create a surplus?

Join John Tooley at the next GoldStar webinar to learn how. And remember, plan for what you want, not what you don’t want.


Learning Objectives:
• Learn how money is our life blood, and without it we lose opportunity.
• Learn the COST areas of quality and how to reduce expense without lowering quality.
• Learn how to eliminate any work for which the cost exceeds the value.

 

 

Earn up to 1.5 BPI CEUs

Free to GoldStar Contractors and Test Centers, $50 for all others

 

Presented by John Tooley

John Tooley is an award-winning Home Performance and Energy Efficiency Expert who has been involved in the building science world for 40 years.

He has been honored with some of the most coveted awards in our industry receiving the EEBA Joule Award for Excellence in Advancing Energy Efficiency in 2006 and being inducted into the Building Performance Institute's Hall of Fame for lifetime commitment and dedication to the Home Performance Industry. He was the 2013 recipient of the Tony Woods Award for Excellence in Advancing the Home Performance Industry.

 

Click here to register

Dr W. Edward Deming is a founding thinker of Total Quality Management. His System of Profound Knowledge offers a comprehensive theory of management. It is a highly integrated framework of thought and action for any leader wishing to transform an organization operating under the prevailing system of management into a thriving, systemically focused organization.

Dr. Deming said that his teaching is “based on the knowledge of living, and knowledge about a system.” The System of Profound Knowledge is a map for leading, performing, and living in concert. His philosophy is truly just as pertinent today as it was in the past. His philosophy is timeless because it has a basis in systems thinking, which is natural.

This session will lead us through the four foundational principles Deming taught during his entire professional life. It is sure that any company that will learn and then implement the System of Profound Knowledge will exceed in leadership, performance and in company and personal life.

Learning Objectives:

1. Learn why our appreciation of a system is essential to our company’s success.

2. Learn how the knowledge of variation smooths out our company problem solving by distinguishing systemic causes of problems from unique events.

3. Learn how having a good knowledge of human behavior assures the harmony of our company’s relationships.

4. Learn how the theory of knowledge will lead us as we help develop our employees and a learning company.

 

Presented by John Tooley

Earn up to 1.5 BPI CEUs

Free to GoldStar Contractors and Test Centers, $50 for all others

 

John Tooley is an award-winning Home Performance and Energy Efficiency Expert who has been involved in the building science world for 40 years.

He has been honored with some of the most coveted awards in our industry receiving the EEBA Joule Award for Excellence in Advancing Energy Efficiency in 2006 and being inducted into the Building Performance Institute's Hall of Fame for lifetime commitment and dedication to the Home Performance Industry. He was the 2013 recipient of the Tony Woods Award for Excellence in Advancing the Home Performance Industry.

 

Click here to register

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