The keepers, teachers, and coaches of a company are the leadership and management. Our understanding and use of the System of Profound Knowledge® is a measurement of our maturity in Quality Management. Dr. Deming said that his teaching is "based on the knowledge of living, and knowledge about a system." The System of Profound Knowledge® is a map for leading, performing, and living in concert. His philosophy is truly just as pertinent today as it was in the past. His philosophy is timeless because it has a basis in systems thinking, which is natural. This webinar will lead us through the four (4) foundational principles Deming taught during his entire professional life. It is sure that any company that is willing to learn, and then implement the System of Profound Knowledge ®, will exceed in leadership and performance in their company and personal life.

During this webinar, you will learn:

  1. Why our appreciation of a system is essential to company success
  2. How the knowledge of variation smooths out company problem-solving by distinguishing systemic causes of problems from unique events
  3. How having a good knowledge of human behavior assures the harmony of a company's relationships
  4. How the theory of knowledge will lead us as we help develop employees and a learning company

John Tooley, Senior Building Science Consultant with Advanced Energy

Earn Up To 1.5 BPI CEUs

Free to BPI GoldStar Contractors and BPI Test Centers; $50 fee for all others.

Click here to register

No matter the size of your company, every owner and/or manager has a bit of a twinge in their stomach when it comes to raising their hourly rates for service and/or installation projects. However, the reality is that rates MUST go up as the cost of doing business increases. This webinar is designed to help reduce the fear factor of raising your rates. Suggestions, stories, and doing a few math problems should provide the courage needed to raise your hourly rate, when it simply must happen to maintain profitability. The three (3) things customers are "really" concerned about will be discussed along with real life stories about how little effect raising your rates actually has when the customer if given what they "really want".

During this webinar, you will learn that when the costs of doing business increases, hourly rates MUST increase to maintain profitability. This presentation is designed to help take the fear factor out of having to raise your hourly rates.

Tom Grandy, Grandy & Associates

Earn Up To 1.5 BPI CEUs

Free to BPI GoldStar Contractors and BPI Test Centers; $50 fee for all others.

Click here to register

Step 7: Inform Your Prospective Clients about How to Choose a Contractor. Step 8: What Information Does the Prospect Need to Make a Decision?: We may habitually share the wrong information with the homeowner without realizing it.

Did you ever consider that we become more adept at buying a product/service the more often we actually buy it? How many times have your prospects bought 'building performance'? In fact, your prospects likely don't know what they don't know. Happily, the contractor who does the best job of informing the prospect often sells the job at his or her price.

What Information Does the Prospect Need to Make a Decision?: We may habitually share the wrong information with the homeowner without realizing it. For many home-owners the technical side of the solution might as well be written in Greek. But the homeowner does understand the price.

During this webinar, you will learn:

  1. 25 things the prospect needs to know before choosing a contractor
  2. If YOU were going to choose a contractor, what would you want to know?
  3. How to see the world from your prospect's eyes
  4. How and why we use tools and exhibits to inform the prospect.
  5. Prospects will buy on price only when there is a lack of other information.
  6. To make it easy for the prospect to buy from you    
  7. Why wealthy people finance home improvements
  8. Why financing is a GREAT opportunity for the homeowner
  9. How and why you can sell more easily when financing is involved

Mike Gorman, TechKnowledge
Earn Up To 1.5 BPI CEUs

Free to BPI GoldStar Contractors and BPI Test Centers; $50 fee for all others.

Click here to register

Our industry is in constant change. The employee pool is very shallow. The silent generation (1925-1945) is retiring, the Boomers (75 million) (born between 1946-1964) are close behind them. The largest population in our workforce today is becoming, and will be for a couple decades, the Millennials (83 million) (born between 1981-2000). This new workforce thinks and acts differently. If you are asking yourself, "How can I better motivate those who are, and will, work for me?" this is the class for you! If you want to understand how to have loyal, happy, and proud employees, you don't want to miss this webinar.

During this webinar, you will learn:

  1. What you need to know about this converging workforce
  2. What makes them tick
  3. How to attract, develop, and retain employees

John TooleySenior Building Science Consultant with Advanced Energy

Earn Up To 1.5 BPI CEUs

Free to BPI GoldStar Contractors and BPI Test Centers; $50 fee for all others.

Click here to register

Getting down to the nuts and bolts of getting work done right requires good leadership, management, training and superior execution. However, superior tools are also needed to ensure we get our work done right. A good tool makes all the difference. Like a carpenter's tool box, this webinar will reach into our tool box and supply you with time proven tools to use in getting work done right. If you find yourself putting out far too many fires this is the webinar for you. Putting these tools into play will go a long way in creating good fire prevention tools for any company.

During this webinar, you will learn about:

  1. What tools are needed to ensure work is done right
  2. How to use each tool (tools will be supplied)
  3. How the tools reduce defects, excessive expenses, and document what we do
       a.   Creating agreed-upon requirements
       b.   Job instruction breakdowns
       c.   Mistake proofing
       d.   Mistake proofing variations

John TooleySenior Building Science Consultant with Advanced Energy

Earn Up To 1.5 BPI CEUs

Free to BPI GoldStar Contractors and BPI Test Centers; $50 fee for all others.

Click here to register

Most companies that go out of business do so during their highest volume, most profitable year! Cash flow problems put more companies out of business than any other single cause, except improper labor pricing. In this webinar, we will take a close look at why developing a month-by-month, department-by department, cash flow budget is critical to your company. Having the ability to project monthly cash flow needs might just be the piece of the puzzle your company needs to help it continue profitable growth.

During this webinar, you will learn about:

  1. The effect cash flow has on your business and projecting monthly cash flow needs
  2. The step-by-step process of creating a budget
  3. How to create a month-by-month, department-by-department cash flow budget for your company

Tom Grandy, Grandy & Associates

Earn Up To 1.5 BPI CEUs

Free to BPI GoldStar Contractors and BPI Test Centers; $50 fee for all others.

Click here to register

Improper labor pricing is the #1 killer of small businesses today! This session will cover all the basics of profitable labor pricing using a sample company and ten (10) filled-in worksheets. Most companies are aware of the basic overhead costs; however, the two HIGHEST costs of doing business (cost of non-billable time and equipment replacement costs) are often left out. Remember, if you are not priced right nothing else matters. 

During this webinar, you will learn a simple and effective method of pricing labor for service and/or installation jobs based on their real cost of doing business (from a cash flow perspective instead of accounting).

Tom Grandy, Grandy & Associates

Earn Up To 1.5 BPI CEUs

Free to BPI GoldStar Contractors and BPI Test Centers; $50 fee for all others.

Click here to register

Step 5: Impress your Prospect with Your Wizardry - Wizards Earn More Money. Step 6: Create a Project that Will Suit the Needs of the Project: Effective contractors understand why and how to ask the right questions.

In this session, you will learn what to do to bypass short-term memory and become embedded in the prospect's long-term memory. Delivering a creatively sensual, information-sharing first visit with the prospect opens the door to winning the job! Create a Project that Will Suit the Needs of the Project: Effective contractors understand why and how to ask the right questions. Consider that a NEED is more powerful than a WANT. Ask open-ended questions and follow with closed-ended questions. Listen closely and your prospect will tell you how they will buy.

During this webinar, you will learn:

  1. How to bypass short term memory by involving the prospect
  2. To demonstrate the methods and the science behind your testing
  3. To involve the prospect in the investigation process
  4. To use three tools to help the prospect visualize the issues
  5. Which NEEDS are more important in the prospect's mind
  6. How to profit from the break/fix mentality
  7. How to package your services and why bother

Mike Gorman, TechKnowledge
Earn Up To 1.5 BPI CEUs

Free to BPI GoldStar Contractors and BPI Test Centers; $50 fee for all others.

Click here to register

This webinar will focus on achieving, sustaining, and improving quality.There are three things that are certain in this life, death, taxes, and change!

We can't improve anything unless we understand its present state and if improvement is desirable and feasible.There are times when improvement is neither desirable (beneficial) nor undesirable, it's inevitable. There is nothing we can, or should do, about it. Change is constant. We have experienced its effects can be desirable, tolerable, or undesirable. The challenge is to cause desirable change and to eliminate, reduce, or control undesirable change so that it becomes a tolerable change. This webinar will reveal the acid test you can use to ensure positive improvement.

During this webinar, you will learn:

  • How to improve your company so that there is less hassle, less expense, and less human effort
  • The four essential questions that identify the need for improvement (David Hoyle, Quality Management Essentials)
  • Proven foundations for increased quality and improved competitive position

John Tooley, Advanced Energy
Earn Up To 1.5 BPI CEUs

Free to BPI GoldStar Contractors and BPI Test Centers; $50 fee for all others.

Click here to register

Learn to make your company the most effective in this three-part webinar series. Whether you are a private contractor or a weatherization agency, call-backs, inefficient business processes, and employee turnover affect your bottom line.

Every call-back, time wasted because of inefficient operations and the cost to train a new employee, diverts resources better used to increase production and generate revenue. Of all the investments you can make in your organization, the investment in creating a culture and system of quality, will pay the greatest dividend over the long haul. We will look at the real cost of call-backs and operational inefficiencies in your business and present techniques and activities you can use to uncover and reduce these sometimes hidden costs. We will also address the critical importance of creating a culture of quality in your organization. This will be an interactive session that will challenge you with exercises and activities designed to engage you in the process of improving your organization's commitment to Quality.

During this three-part webinar series, you will learn:

  • How to analyze your business in order to uncover defects and inefficiencies in your business operations
  • Techniques for discovering the root causes of call-backs and inefficiencies in your business operations
  • The importance of a culture of Quality in preventing future profit-killing problems in your business

Dick Kornbluth, Dick Kornbluth, LLC
Earn Up To 1.5 BPI CEUs

Free to BPI GoldStar Contractors and BPI Test Centers; $50 fee for all others.

Click here to register

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