A robust Quality Management System (QMS) can help you increase sales, improve customer satisfaction and boost your bottom line.
This QMS section of the BPI web site includes business improvement strategies specifically for home performance contractors.
Visit the page specific to each of the six principles to learn more about the benefits of developing your QMS, including tools and tactics you can use now.
BPI QMS principles are based on internationally recognized principles of ISO 9000
You can download the ISO guide to the Quality Management Principles at: http://www.iso.org/iso/qmp_2012.pdf
|ISO 9000 Principle||BPI Principle|
|Customer Focus||Customer Focus|
|Leadership||Leadership and Teamwork|
|Involvement of People|
|Process Approach||Process Approach|
|System Approach to Management|
|Continual Improvement||Continual Improvement|
|Factual Approach to Decision Making||Factual Approach|
|Mutually Beneficial Supplier Relationships||Industry Relationships|