Your business as a system strategy

A robust Quality Management System (QMS) can help you increase sales, improve customer satisfaction and boost your bottom line.

This QMS section of the BPI web site includes business improvement strategies specifically for home performance contractors.

Visit the page specific to each of the six principles to learn more about the benefits of developing your QMS, including tools and tactics you can use now.


BPI QMS principles are based on internationally recognized principles of ISO 9000

You can download the ISO guide to the Quality Management Principles at: http://www.iso.org/iso/qmp_2012.pdf

ISO 9000 Principle BPI Principle
Customer Focus Customer Focus
Leadership Leadership and Teamwork
Involvement of People
Process Approach Process Approach
System Approach to Management
Continual Improvement Continual Improvement
Factual Approach to Decision Making Factual Approach
Mutually Beneficial Supplier Relationships Industry Relationships