Tuesday, January 09, 2018 3PM EDT/12PM PDT
Whether you are a private contractor or a weatherization agency, call-backs, inefficient business processes, and employee turnover affect your bottom line. Every call-back, time wasted because of inefficient operations, and the cost to train a new employee divert resources better used to increase production and generate revenue. Of all the investments you can make in your organization, the investment in creating a culture and system of quality will pay the greatest dividend over the long haul. We will look at the real cost of call-backs and operational inefficiencies in your business and present techniques and activities you can use to uncover and reduce these sometimes hidden costs. We will also address the critical importance of creating a culture of quality in your organization. This will be an interactive session which will challenge you with exercises and activities designed to engage you in the process of improving your organization’s commitment to Quality.
By attending and participating in this webinar, attendees will learn:
1. How to analyze their business in order to uncover defects and inefficiencies in their business operations.
2. Techniques for discovering the root causes of call-backs and inefficiencies in their business operations.
3. The importance of a culture of Quality in preventing future profit-killing problems in their business.
Dick Kornbluth, Dick Kornbluth, LLC
Earn Up To 1.5 BPI CEUs
Free to BPI GoldStar Contractors and BPI Test Centers; $50 fee for all others.Click here to register