BPI Releases Initial Results of Quality Assurance Procedures for Proctors and Test Centers
Malta, NY, August 8, 2012 - The Building Performance Institute, Inc. (BPI) is pleased to release the initial results of its Quality Assurance procedures for proctors and BPI Test Centers that were implemented on February 1, 2012. BPI's new procedures, including video-recording of exams, and improved proctor training and oversight, have had a substantial impact on the enhancement of proctoring and testing services throughout BPI's network.
In the first seven months of 2012, proctors and test centers administered over 15,000 exams. BPI randomly reviewed a sample of the video-recordings, and out of the total number of exams taken, BPI received 62 appeals, of which 20 were overturned. Through the use of video-recordings, BPI has been able to provide visual evidence that disputes or confirms claims made in appeals, making the process as fair as possible for the candidates.
Notable achievements of BPI's Quality Assurance process include:
- Improved efficiency in conducting a fair appeals process with less room for error via video-recorded evidence to reinforce BPI's findings following investigations
- The acquisition of video clips that offer real-life situations for use in mandatory quarterly proctor trainings
- The ability to measure proctors against other proctors using inter-rater reliability studies
- Improved communication with candidates regarding appeals and complaints to ensure the highest level of customer service
Additionally, through this process, BPI has been able to pinpoint and document problem areas, leading to the decommissioning of one test center and one proctor in order to maintain the integrity of BPI's certifications. A full list of organizations and individuals whose contracts have been terminated, as well as a list of test centers and proctors that have chosen not to renew their contracts with BPI, will be made available in early September.
For more information on what BPI is doing to raise the bar, click here.
For more information on becoming a BPI Test Center, or to find a test center, click here.
About the Building Performance Institute
BPI is the nation's premier building performance credentialing, quality assurance and standards setting organization. BPI develops technical standards using an open, transparent, consensus-based process built on sound building science. BPI is approved by the American National Standards Institute, Inc. (ANSI) as an accredited developer of American National Standards.
BPI offers the following:
- National standards to ensure top quality, consistent protocols are being followed throughout the home performance and weatherization workforce
- Certification of individuals in building analyst, heating, AC/heat pump, shell/envelope and multi-family designations
- Accreditation of contracting companies committed to delivering quality home performance improvements
- Quality assurance to verify conformance with BPI standards and provide feedback for continuing improvement
- Partnership with testing organizations that deliver BPI services in their market
For more information on BPI, visit www.bpi.org.