No matter the size of your company, every owner and/or manager has a bit of a twinge in their stomach when it comes to raising their hourly rates.  But the reality is that rates must go up when the cost of doing business increases. 

Organizations become extraordinary through training and implementation in quality fundamentals.

The single highest cost of doing business within a company is non-billable time.  This is time the field labor tech is paid for, but that cannot be charged to the customer.