BPI LogoBUSINESS MANAGEMENT SYSTEMS
FOR BUILDING PERFORMANCE CONTRACTORS
 

A 3-Hr. Workshop Course Presented by BPCA/NYS & BPI

(3 CEU's from BPI available)

 
BPCA LogoVisit RESNET
WORKSHOPS
Syracuse: Tuesday, June 19, 2007  (1 p.m.)
NYSWDA Training Center
5869 Fisher Rd., East Syracuse, NY 13057
Lunch provided (beginning at noon)
 
Buffalo: Wednesday, June 20, 2007 (9 a.m.)
Holiday Inn Buffalo/Airport
4600 Genesee Rd., Cheektowaga, NY 14225
Breakfast provided (beginning at 8 a.m.) 

Presenters:

Mike Callahan and John Garofalo of Callahan/Roach & Garofalo are nationally recognized leaders in Quality Management Training for service contractors.  They are appearing in Central and Western NY State exclusively for these events.

 

Purpose:

Introduce NYS Home Performance Contractors to resources available for training in Quality Management Systems.

 

Learning Objectives:  To become aware of the basic management concepts of Quality Contracting and the Courses that teach these concepts.

 

A brief sample of some of the topics covered:

 

The Quality Contractor

-The Quality Mandate
-The Quality Improvement Process
-Conformance to Customer Requirements
-Cost of Quality
-Prevention, Not Detection
 

The Dynamics of Leadership

-Assessing your Leadership Skills
-Misconceptions
-What is Leadership?
-Making a Plan for Success

Save SignA huge bargain at $100 per attendee (net cost $50) after the $50 Training Incentive Reimbursement from NYSERDA.

REGISTER FOR THE WORKSHOPS TODAY!
 
PRESENTER BIOGRAPHIES
Mike Callahan has more than 30 years experience in the contracting industry, starting Capital City Heating and Cooling in Columbus, Ohio, in 1972 and selling the business in 1989 in order to join with Al Roach in forming Callahan/Roach & Associates, a leading management consulting firm.  Mike led the training and consulting activities of Callahan/Roach until 1997, when the firm merged with Group Maintenance America Corp., a leading consolidator of mechanical and electrical contractors throughout the United States.  Mike served as President of Training and Development for this $2 billion publicly traded organization.  Mike is a past President of Air Conditioning Contractors of America (ACCA), and is a frequent national speaker and seminar instructor.  Mike is currently a principal of Callahan/Roach & Garofalo, a firm specializing in management development and strategic consulting and training to small businesses, including merger & acquisition transaction management.
 

John Garofalo has 30 years of industry and consulting experience.  Starting out at Southern Bell in the early 1970s, John began his dual career focusing on marketing and leadership development, with stints in sales and sales management, as well as serving as an instructor and manager for their Executive Learning Center.  Throughout his career, John has leveraged these experiences serving as marketing manager for Lennox Industries, as general manager for an HVAC service business in Mobile, Alabama, as Operations Manager of GroupMAC's Residential Group, and later as President for Encompass Residential Services.  At Encompass, he was responsible for 35 acquired businesses generating $350 million in annual revenue and $35 million in free cash flow.  John's innovative marketing programs focused attention on building sales in the coveted maintenance and replacement markets.  Interspersed throughout this career, John has served the HVAC and other industries in a consulting and leadership development capacity, clocking over eight years in this rewarding arena.  John is presently a principal of Callahan/Roach & Garofalo. 

Building Performance Institute, Inc.
Saratoga Technology + Energy Park
10 Hermes Road, Suite 200
Malta, NY 12020
Phone: (877) 274-1274
Fax: (866) 777-1274